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PRIVACY POLICY

Last updated: 14 November 2025

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Concord Wheels (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is processed lawfully, transparently, and securely in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website or engage with our services.

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1. Information We Collect

We may collect and process the following types of personal information:

 

1.1 Information You Provide Directly

  • Full name

  • Email address

  • Phone number

  • Physical address

  • Copies of identity documents (where required for transactions)

  • Vehicle details (for sales, trade-ins, or consignment submissions)

  • Finance application information (income, employment details, bank statements, etc.)

  • Any other information you voluntarily provide via contact forms or communication

 

1.2 Automatically Collected Information

  • IP address

  • Browser type and device information

  • Website usage data (pages visited, time spent, click behaviour)

  • Cookies and similar tracking technologies

 

1.3 Third-Party Sources

We may receive verified information from:

  • Finance institutions

  • Third-party vehicle evaluation or verification services

  • Public databases (e.g., eNatis)

  • Digital advertising platforms (where consent is applicable)

 

2. How We Use Your Information

Your personal information may be used for the following purposes:

  • To respond to enquiries or provide customer support

  • To process vehicle purchases, sales, finance applications, or consignment agreements

  • To verify identity and prevent fraud

  • To prepare finance submissions to banks (with your consent)

  • To improve website performance and user experience

  • To send marketing communications (only with your explicit consent)

  • To comply with legal, regulatory, and compliance obligations

  • To conduct internal analytics, reporting, and business improvement

We will only process your personal information for the purposes it was collected or for legal/legitimate purposes compatible with those original purposes.

 

3. Lawful Basis for Processing (POPIA Compliance)

We process personal information based on the following lawful grounds under POPIA:

  • Your consent (e.g., marketing opt-ins, finance application submissions)

  • Contractual necessity (e.g., completing vehicle purchases or agreements)

  • Legal obligations (e.g., FICA, SARS, verification requirements)

  • Legitimate interests (operational needs, fraud prevention, website security)

 

4. Sharing Your Information

Your information may be shared with:

  • Registered financial institutions (for finance applications, with your consent)

  • Vehicle verification services

  • Service providers assisting with marketing, website hosting, SMS/email communication, or analytics

  • Legal authorities if required by law

  • Third parties during a merger, acquisition, or business transfer (with protections)

We do not sell your personal information to any third parties.

All third-party operators are required to protect your information in accordance with POPIA.

 

5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enhance user experience

  • Track website analytics

  • Improve performance

  • Remember user preferences

You may adjust your browser settings to block cookies, but some site features may not function correctly.

 

6. Data Security

We implement reasonable, industry-standard technical and organisational safeguards to protect your data, including:

  • Secure servers and encrypted connections (HTTPS)

  • Access controls and authentication

  • Regular security monitoring and updates

  • Data minimisation and retention controls

While we take appropriate measures, no system is fully secure and we cannot guarantee absolute security.

 

7. Data Retention

We retain personal information only for as long as:

  • Necessary to fulfil the purpose for which it was collected

  • Required by law or regulation

  • Required for legitimate business interests (e.g., auditing, tax)

Once no longer needed, information will be securely deleted or de-identified.

 

8. Your Rights Under POPIA

You have the right to:

  • Access your personal information

  • Request corrections to inaccurate or outdated information

  • Withdraw consent for marketing or optional processing

  • Object to certain types of processing

  • Request deletion or destruction of information where legally permitted

  • Lodge a complaint with the Information Regulator

 

Information Regulator Contact Details

Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
Tel: 010 023 5207

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9. Marketing Communications

We will only send marketing messages (email/SMS/WhatsApp) if:

  • You have opted in; or

  • There is an existing customer relationship and communication is relevant and compliant.

You may opt out at any time via unsubscribe links or by contacting us directly.

 

10. Cross-Border Transfer of Information

Your personal information may be transferred to service providers located outside South Africa.
Where this occurs, we ensure that:

  • The recipient country has adequate data protection laws; or

  • Contractual safeguards are in place to protect your data.

 

11. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of such third-party sites.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website with an updated revision date.

 

13. Contact Us

For any questions, access requests, corrections, or privacy concerns, contact:

Concord Wheels – Privacy Officer
Email: paolo@concordwheels.co.za
Phone: 083 326 2476
Address: 230 Northumberland Ave, Northriding, Roodepoort, 2188

TERMS & CONDITIONS

Concord Wheels – Consignment Terms & Conditions

These Consignment Terms & Conditions (“Terms”) apply to all vehicles listed, marketed, and sold by Concord Wheels (“the Dealer”) on behalf of private vehicle owners (“the Consignor”). By submitting a vehicle for consignment, the Consignor agrees to the following:

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1. Vehicle Ownership & Authority

1.1 The Consignor confirms that they are the lawful owner of the vehicle or are authorised to act on behalf of the lawful owner.
1.2 The Consignor must provide valid proof of ownership, identification, and any supporting documents requested by the Dealer.
1.3 The Consignor warrants that the vehicle is free of any undisclosed finance, liens, or legal claims.

 

2. Vehicle Condition & Disclosure

2.1 The Consignor agrees to fully disclose the vehicle’s condition, service history, accident history, mechanical issues, non-functional features, and any material defects.
2.2 Concord Wheels is not responsible for undisclosed issues and may recover any losses arising from misrepresentation.
2.3 The Dealer may conduct a basic inspection; however, this is not a diagnostic assessment and does not constitute a warranty.

 

3. Pricing & Negotiation

3.1 A mutually agreed selling price or price range will be set in writing before the vehicle is listed.
3.2 The Dealer may negotiate within this range unless otherwise instructed by the Consignor.
3.3 Any offer below the minimum agreed price will be presented to the Consignor for approval.

 

4. Dealer Commission & Fees

4.1 Concord Wheels charges a commission on successful sale; the rate will be agreed in writing prior to listing.
4.2 Any additional marketing, detailing, mechanical preparation, or admin fees will also be agreed upon before commencement.
4.3 Commission and fees are deducted from the final selling amount before payment to the Consignor.

 

5. Marketing & Handling of the Vehicle

5.1 The Dealer is authorised to market, advertise, photograph, and showcase the vehicle across its website, showroom, and third-party platforms.
5.2 If the vehicle remains in the Consignor’s possession during the consignment period, the Consignor must keep it clean, available for viewing, and in substantially the same condition as at the start of the agreement.
5.3 If the vehicle is kept at the dealership, Concord Wheels will take reasonable care but is not liable for damage caused by unforeseen or external events (e.g., weather, theft, third-party negligence).

 

6. Test Drives & Demonstration

6.1 The Dealer may conduct test drives or demonstrations with potential buyers.
6.2 If the vehicle remains in the Consignor’s possession, they must make the car available for scheduled inspections or test drives.
6.3 Concord Wheels will ensure that all prospective buyers are accompanied by a staff member unless agreed otherwise.

 

7. Insurance & Risk

7.1 The vehicle remains at the Consignor’s risk at all times.
7.2 The Consignor must maintain comprehensive insurance on the vehicle for the duration of the consignment period.
7.3 Concord Wheels is not responsible for accidental damage, loss, theft, or mechanical failure unless caused by proven negligence of the Dealer.

 

8. Finance & Documentation

8.1 If the vehicle is financed, the Consignor must disclose the settlement value and provide the finance institution’s contact details.
8.2 Settlement amounts will be paid directly to the bank upon sale, and the balance (less commission and fees) will be paid to the Consignor.
8.3 The Consignor agrees to provide all necessary documents required for transfer of ownership.

 

9. Payment to Consignor

9.1 Payment to the Consignor will be made within X business days (customise) after the Dealer receives full cleared funds from the buyer.
9.2 No payment will be made until the dealer has confirmed settlement of any outstanding finance.

 

10. Duration & Termination

10.1 The standard consignment period is X days (customisable), unless agreed otherwise.
10.2 Either party may terminate the agreement with written notice of 48 hours, provided there is no active sale in progress.
10.3 If the Consignor withdraws the vehicle while a confirmed buyer offer is in place, a cancellation fee may apply.

 

11. Liability & Indemnity

11.1 Concord Wheels acts solely as an intermediary and does not guarantee the sale of any vehicle.
11.2 The Consignor indemnifies the Dealer against losses arising from misrepresentation, undisclosed defects, or disputes regarding ownership.
11.3 The Dealer is not liable for any indirect, consequential, or financial losses arising from the consignment arrangement.

 

12. Acceptance of Terms

By submitting a vehicle for assessment, listing, or marketing, the Consignor acknowledges that they have read, understood, and agree to these Terms & Conditions.

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